Driven By Drivers (DBD)

Client:

Driven By Drivers

Industry:

Automobile

Core technologies:

Laravel, Postgres, AWS, S3, Twilio

Country:

About the Client

Driven By Drivers (DBD) is an innovative platform focused on empowering drivers by providing them with tools and resources to enhance their driving experience. DBD connects drivers with services and products that cater to their needs, including vehicle maintenance, insurance, and roadside assistance.

Problem

DBD faced several critical issues that hindered operational efficiency and user satisfaction. The existing website lacked the flexibility to meet the diverse needs of users, operators, and administrators. Communication channels were insufficient, making collaboration between users, operators, and administrators difficult. Additionally, operators struggled with managing updates, schedules, and route information, leading to inefficiencies in daily operations.

Solution

Tealorca Solutions addressed these challenges through a series of targeted interventions:

User Interface Enhancements - :The solution streamlined journey planning, with users entering addresses, admins receiving notifications, and easy acceptance or rejection of journeys, along with vehicle details and pricing.
Operator Interface Enhancements - Eabled operators to update user journeys, receive real-time information, manage out-of-area pickups, integrated route mapping and handle quotes.
Admin Interface Enhancements - Admins with access to detailed user journey information, real-time operator updates, and efficient tools for managing, downloading, and analyzing data.

Technical Integration

Dashboard Design and Real-Time Data Synchronization
Admin features and Secure Communication Channels
Scalable Architecture and Data Analytics

Results

The revamped platform delivered measurable improvements across several dimensions:

Enhanced Flexibility
Improved Communication.
Operational Efficiency
Comprehensive Data Management